Legal
Terms of Service
1. Bookings
A booking request submitted through this website is a reservation request, not a confirmed contract. Your booking is confirmed only after we confirm availability via WhatsApp, phone or email.
2. Pricing and payment
Prices are agreed directly with you before the journey begins. Prices are quoted per trip on request — no payment online. We do not collect payments online — you pay the driver directly after (or at the start of) your journey.
3. Changes and cancellation
Plans change — we get it. You can modify or cancel free of charge up to 24 hours before pickup by contacting us on WhatsApp. Later changes may be subject to costs already incurred (e.g. hotel bookings made on your behalf).
4. Delays
We monitor flight times for airport pickups, so flight delays are not a problem. For other pickups, please wait at the agreed point; if you are delayed, message us and we will do our best to accommodate.
5. Conduct and safety
For everyone's safety, seat belts must be worn where fitted, and the driver may refuse continued carriage to any passenger behaving in a way that endangers the vehicle, driver or other passengers.
6. Liability
We take responsibility for delivering the service you booked with reasonable care. Our liability is limited to the value of the journey booked. We are not liable for losses arising from events beyond our reasonable control.
7. Contact
Questions about these terms? Contact us at movelankaofficial@gmail.com or +94 75 844 0555.